Customer Satisfaction Survey

We currently staff three ALS (Advanced Life Support) ambulances that are available 24 hours a day 7 days a week running out of three stations across the county.  A fourth ambulance operates out of a fourth station as staffing provides.    
We also staff 2 or 3 BLS ambulances during the day that provide BLS (Basic Life Support) services for convalescent or scheduled calls.

 These transports are another service we provide.  If you or a loved one are unable to make it to or from medical care or medical appointments in a car or a van, we can provide transport on a stretcher (Be aware that insurances must authorize such transports in advance, otherwise the pt will be responsible for the cost of the transport, so please, for your sake, be sure to check on this when scheduling trips.)  

Our experienced and helpful Billing Office Staff will also be glad to assist you in getting things completed and scheduled quickly and correctly.  We bill all insurances, and for those that do not have insurance or are unable to pay their portion of their bills after insurance we offer a financial assistance program that allows customers a financial needs assessment form.  Request one of these by phone or email (can be found in the Contact Us page.)  We will then mail or email you a copy, you can fill it out and mail or email it back to us.  We work with our customers based on their need in order to make repayment as painless as possible.

Call our Billing Office at 423-543-5445 Extension 3  Monday through Friday from 8:00 - 5:00 to schedule a transport.   

 We provide Rescue Services to to people of Carter County in the form of Vehicle Rescue and Extrication, Search and Rescue, Lake and River water rescue and recovery services, Mass Casualty Teams, Hazardous Materials Teams, and others.